Terms of Service

Welcome to Tenner Pages. These Terms of Service ("Terms") govern your use of the website design and hosting services provided by Tenner Pages. Tenner Pages is a trading name and service brand owned and operated by Unique Tech Solution UK ("we", "our", or "us"). By using our services, you are entering into a binding legal agreement with Unique Tech Solution UK and agree to be bound by these Terms. Please read them carefully.

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1. Service Description

Tenner Pages provides professional website design services for businesses and entrepreneurs worldwide. We offer two flexible payment options to suit different startup needs:

One-Time Payment Packages

Our primary offering - you pay once and own the website completely:

• Design and development of custom professional websites
• Full ownership of all website files and code
• 48-hour delivery (from content receipt - see below)
• Mobile-responsive design
• SEO-friendly structure
• Technical support via email during the build process

Important Notes:

• One-time packages do NOT include ongoing hosting or maintenance. You are responsible for hosting your website after delivery.
• Delivery Timeline: The 48-hour build timeline begins when we receive all required content from you (final text, images, and logo). Payment confirms your order, but content receipt starts the delivery clock.

Monthly Payment Plan

An alternative payment option for bootstrapped startups preserving cash flow:

• Design and development of custom professional websites
• Managed hosting on secure, high-speed servers
• SSL certificates for HTTPS security
• Regular backups and technical maintenance
• Ongoing technical support via email
• Option to buy out to full ownership later

2. Pricing and Payment

One-Time Payment Packages

Our launch packages are priced as follows:

• Starter Launch (up to 3 pages): £249 one-time
• Founder's Package (up to 5 pages + CMS): £499 one-time
• Enterprise Solution (web apps, e-commerce, integrations): From £2,000, quoted per project

Payment Terms: Full payment is due before development begins. Upon completion and your approval, all website files are transferred to you with full ownership.

£10 Sample Preview Service

Our £10 Sample Preview Service is a separate offering where we create a preview/sample website with placeholder content to help you visualize your project. This is NOT a full website build. The £10 fee is credited toward your full package if you proceed with either payment option.

No Hidden Fees

All pricing is transparent. There are no hidden costs or surprise charges. Domain registration and ongoing hosting (for one-time packages) are your responsibility and not included in our pricing.

3. Client Responsibilities

To use our service, you agree to:

• Provide Content: Supply all text, images, logos, and other content for your website
• Domain Name: Purchase and maintain ownership of your domain name (we can provide guidance)
• Hosting (One-Time Packages): If you choose a one-time package, you are responsible for arranging your own hosting after we deliver the files
• Timely Responses: Respond to our communications within reasonable timeframes to avoid project delays
• Lawful Use: Ensure all content complies with applicable laws and regulations in your jurisdiction
• Content Rights: Guarantee you have legal rights to all content provided

4. What's NOT Included

Our Starter Launch (£249) does NOT include:

• Content Management Systems (CMS) for self-editing
• E-commerce functionality or payment processing
• Content creation or copywriting services
• Domain name registration (you purchase this separately)
• Custom programming or complex web applications

Founder's Package (£499) includes a full CMS with blog functionality.

E-commerce, web applications, booking systems, and other advanced features are available under our Enterprise Solution tier (from £2,000), quoted individually.

5. Domain Names

You are responsible for purchasing and maintaining your domain name through a domain registrar of your choice. Tenner Pages will provide guidance on connecting your domain to our hosting, but we are not responsible for domain registration, renewal, or related issues.

6. Cancellation and Refunds

One-Time Payment Packages

Before Development Starts: Full refund available if you cancel before we begin work on your project.

After Development Begins: No refunds once development has started. However, we will work with you to ensure satisfaction with the final product through reasonable revision requests.

After Delivery: Once files are delivered and you approve the project, all sales are final. You own the website completely.

Monthly Payment Plan - Cancellation Policy

• You may cancel at any time with 30 days' written notice via email
• No long-term contracts or cancellation fees
• Your website will remain live for the 30-day notice period
• After cancellation, the website will be taken offline unless you purchase the files

What You Keep (Monthly Plan Cancellation)

Upon cancellation of monthly plan, you retain:

• Your domain name (it's yours)
• All content you provided (text, images)
• Option to purchase website code for full ownership (buyout pricing available upon request)

Refund Policy

Monthly payments are non-refundable. However, if you cancel mid-month, your service will continue until the end of your paid period.

7. Content Guidelines

You agree NOT to use our service for:

• Illegal activities or content
• Adult or explicit content
• Hate speech, discrimination, or harassment
• Spam, phishing, or malicious activities
• Copyright or trademark infringement

We reserve the right to refuse service or terminate accounts that violate these guidelines.

8. Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service. We are not liable for:

• Scheduled maintenance downtime
• Service interruptions beyond our control
• Third-party service failures (DNS, domain registrars)

9. Intellectual Property

Your Content

You retain all rights to content you provide (text, images, logos, etc.). You grant us a license to use this content solely to provide our services and display your website in our portfolio (with your permission).

One-Time Packages - Ownership

Upon full payment and delivery, you receive full ownership of all website files, code, and design. You are free to modify, host, or transfer the website as you wish. We retain the right to showcase the project in our portfolio unless you request otherwise.

Monthly Payment Plan - Ownership

The website design and code remain our intellectual property while you are on the monthly plan. You have a license to use the website for your business purposes. You may purchase full ownership at any time through our buyout option.

10. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the monthly fees paid in the last 3 months
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee specific business results from your website

11. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of significant changes via email at least 30 days in advance. Continued use of our services after changes take effect constitutes acceptance.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

Questions about these Terms of Service? Contact us:

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